1. Online reservations
The Dream Holiday Self-Catering website and telephone facility enables you to check the accommodation offerings and availability and then submit an online or telephone reservation request. On completion of the reservation process, the Reservations Facility will transmit an online or email confirmation of your reservation. A reservation is only valid when a reservation has been confirmed by email. Relevant details relating to products and services must be confirmed by you directly with the Dream Holiday Self-Catering including, for example, arrival and departure times.
2. Hotel Prices
The prices indicated on the Dream Holiday Self-Catering website and telephone facility for rooms, products and services are subject to availability. Breakfast is only included if indicated in the rate policy. Taxes and service charges are only included if indicated in the rate policy.
3. Payment
Payment is made directly at the Self-catering. Card payments is also accepted.
4. Cancellations and Amendments
You should make any cancellations or amendments to your reservation using the same Dream Holiday Self-Catering channel through which you booked, either by email or by telephone. The cancellations and amendments policy that applies to your reservation will depend on the respective Dream Holiday Self-Catering’s policy as advised at the time of booking.
5. Rate/Reservation Validity
Reservation confirmations are provided to you solely for your convenience. Dream Holiday Self-Catering and Dream Holiday Self-Caterings retain official records of reservation transactions, including details of dates of stay and room, product and service rates. In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records, Dream Holiday Self-Catering official records shall prevail. Tampering with this confirmation to alter any room, product or service rate or any other reservation information is strictly prohibited.
6. Early Departure
Dream Holiday Self-Caterings have an early departure penalty fee and some room, product and service rates may also require a minimum stay. You may change your check out date without a penalty only if your rate and the Dream Holiday Self-Catering’s policy permits.
7. Currency
Reservations will be charged in Euros as shown on the Dream Holiday Self-Catering website or given over the telephone at the time of booking. The price shown is based on today’s exchange rate. Any currency conversion is for guidance only. A foreign currency transaction may be charged by your card provider. Any deposits or pre-payments will be deducted from the final reservation invoice in the hotel’s local currency.
A refund of a deposit or prepayment, if any, will be subject to the exchange rate applied by your payment card provider at the time of any such refund and may differ from the exchange rate applied at the time such deposit or prepayment was made.
8. Rate Requirements
As some rates have special requirements at check-in, you should verify that you qualify for the rate that you have reserved. Dream Holiday Self-Caterings are not obligated to honour this rate if you do not qualify or do not have proof of qualification.
9. Pre-paid Reservations
Some rate plans require prepayment in full and are non-cancellable, non-refundable, non-changeable and non-transferable. This will be identified in the rate description. For these rate plans, once you make a reservation your credit card will be charged for the full amount. Credit will not be given for any unused reservation and the amount paid by you for such reservation cannot be used toward any other/future reservation.
10. Guarantee Rules
For reservations guaranteed with a credit card at the time of making your reservation, rooms are held until the Dream Holiday Self-Catering check-out time on the day following the day of arrival. The Dream Holiday Self-Catering may authorise the room, product or service rate prior to arrival and reserve funds, including taxes, on the credit card to determine the validity of the credit card. Rooms, products or services booked with an invalid credit card are subject to immediate cancellation.
11. Overbooking
In the event that a guest cannot be accommodated due to the Dream Holiday Self-Catering overbooking or an unforeseen circumstance, the Dream Holiday Self-Catering will attempt to accommodate guests, at its expense, at a comparable property in the area for the night(s) for which the Dream Holiday Self-Catering is unable to accommodate such guests, and will pay for transportation to that property.
12. Special Requests
How Dream Holiday Self-Catering will strive to honour any request for specific room types or bed types and Dream Holiday Self-Caterings will confirm such arrangements at the time you make your reservation. Until specific confirmation is issued then your request cannot be guaranteed and Dream Holiday Self-Catering cannot guarantee that your request will be honoured.
13. Pets
If you plan to travel with your pet, we recommend that you confirm directly that the Dream Holiday Self-Catering does accept pets. Specific pet policies may require a damage/cleaning deposit at the time of check-in which may be non-refundable.
14. External services
The Dream Holiday Self-Catering website may advertise the opportunity to purchase products or services from independent third party suppliers (“independent suppliers”) including, by way of illustration only and without limitation, excursions and activities (“external services”). The following provisions apply to all external services:
(i) All information on the Dream Holiday Self-Catering website or otherwise communicated by Dream Holiday Self-Catering regarding external services has been provided to Dream Holiday Self-Catering and your Dream Holiday Self-Catering by the independent suppliers. Such information does not constitute any endorsement or recommendation of the external service by Dream Holiday Self-Catering or your Dream Holiday Self-Catering and is for general guidance only. Neither Dream Holiday Self-Catering or your Dream Holiday Self-Catering makes any representation or warranty, express or implied, as to the nature, quality, cost or any other aspect of the external services and it is your responsibility to check all relevant details of the external services with the independent supplier prior to purchase or booking.
(ii) Dream Holiday Self-Catering and Dream Holiday Self-Caterings act solely as intermediaries introducing independent suppliers. Your contract for any external services will be made direct with the relevant independent supplier and neither Dream Holiday Self-Catering or your Dream Holiday Self-Catering has any other involvement in or control over the provision of external services. Consequently, neither Dream Holiday Self-Catering or your Dream Holiday Self-Catering will have any liability to you for the warranties, representations, acts, errors, omissions, breaches or negligence of any independent supplier or for any accidents, personal injuries, death, loss of or damage to property or any other losses, damages, costs or expenses resulting, directly or indirectly, from your purchase or use of any external service, to the fullest extent permitted under applicable laws.
It is your responsibility to check that, where appropriate, the independent supplier has adequate public liability insurance for the external service and/or to ensure that you and any dependents or associates using the external service have adequate personal insurance cover against all foreseeable risks.
15. Guest’s obligations
You agree to the terms and conditions of purchase imposed by Dream Holiday Self-Catering. You also agree that you are fully responsible and shall pay for all charges, fees, duties, taxes, assessments and other amounts arising out of your reservation when due, including additional taxes and fees that may not be included in the quoted rate.
You understand that any violation of an Dream Holiday Self-Catering’s conditions may result in cancellation of your reservation and you forfeiting any monies paid for such reservation and an Dream Holiday Self-Catering debiting your account for any costs it incurs as a result of such violation.
16. Privacy and data protection
Our Reservation Privacy Policy will apply to your reservation and forms part of these Reservation Terms and Conditions.
17. Intellectual Property Rights
Any copyright and other intellectual property in the content and materials on the Dream Holiday Self-Catering website remains with Dream Holiday Self-Catering or the relevant Dream Holiday Self-Catering. Downloading, copying or otherwise using any material on the Dream Holiday Self-Catering website is permitted only for private use and limited to the sole purpose of making an Dream Holiday Self-Catering reservation.
18. Force Majeure
Dream Holiday Self-Catering will not be liable for any change or cancellation of any reservation that is caused, in whole or in part, by events, occurrences, or causes beyond the control of Dream Holiday Self-Catering. Such events, occurrences, or causes include, without limitation, acts of God, terrorist activities, weather, strikes, lockouts, riots, acts of war, earthquake, volcanic activity, ash clouds, tsunamis, fire and explosions.
18. Limitations
Dream Holiday Self-Catering is not responsible for communication malfunctions, failures, difficulties or lost, stolen, or misdirected transmissions, messages or entries, or the security of any such communications to the fullest extent permitted under applicable laws. Further, neither Dream Holiday Self-Catering nor any Dream Holiday Self-Catering nor any other providers of products or services related to the Reservations Facility are responsible for incorrect or inaccurate entry information, whether caused by user(s), by any of the equipment or programming associated with the Reservations Facility, or by any technical or human error that may occur in the processing of any information related to the Reservations Facility and shall not be liable for damages resulting from any of the foregoing to the fullest extent permitted under applicable laws .
How Dream Holiday Self-Catering and any Dream Holiday Self-Catering may cancel or modify reservations where it appears that a user has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.
19. Governing Law
These Reservation Terms and Conditions are governed by the laws of Seychelles and the courts of Seychelles shall have exclusive jurisdiction in relation to any dispute in relation thereto.
20. Contact Details
Dream Holiday Self-Catering, La Passe, La Digue, Seychelles.
Any queries arising from these Reservations Terms and Conditions should be sent by email to: [email protected].